What Notifications Do Patients Receive?

What Notifications Do Patients Receive?

Patients receive both email and SMS notifications with reminders and confirmations regarding their appointment and invoice.

This article explains when they go out and through which channel.

Appointments

Event	Channel	When	Content	Notes
Appointment booked (except Surgery)	Email SMS	Immediately after the appointment is booked	Date and time Clinic name The email contains the address of the location.
Surgery booked	Email SMS if the arrival time is set	Immediately after the appointment is booked	Date If the arrival time is set, that time will show. If no arrival time is set, the email will say “Time to be confirmed” Clinic name The email contains the address of the clinic.
Reminder - 1 week before the appointment	SMS	1 week before the appointment	Date and time Clinic name	This SMS will not be sent if the appointment was booked less than 6 days before.
Reminder - 24 hours before the appointment	SMS	24 hours before the appointment	Date and time Clinic name	This SMS will not be sent if the appointment was booked less than 48 hours before.
Appointment cancelled	Email SMS	Immediately after the appointment is cancelled.	Cancellation confirmation Date and time Clinic name
Appointment Rescheduled	Email SMS	Immediately after the appointment is rescheduled.	Reschedule confirmation New date and time
Surgery arrival time updated	Email	When the surgery arrival time is added	Date and arrival time. Clinic name Address of the clinic

Invoice

⚠️ Invoice notifications and payment reminders are only sent through email, not SMS.

Event	When	Content
Invoice created/sent	Immediately after the invoice is created	Amount Clinic name Invoice number Due date Link to pay in Adoreal
Pay-by-link sent	Immediately after the link is created	Clinic name Link to payment page Information that the link is only valid for 12 hrs
Payment received	When an invoice is paid and payment is registered	Amount paid Amount remaining (if multiple instalments) Invoice total (if multiple instalments) Clinic name Invoice number Issue date
Reminder - Payment due	7 days before the due date	Amount Clinic name Invoice number Due date Link to pay in Adoreal
Reminder - Payment overdue	7, 14, 21, 28 Days overdue	Amount Clinic name Invoice number Link to pay in Adoreal
Refund (partial or full)	Immediately after the refund is issued	Amount refunded Clinic name Invoice number Issue date Information about the expected time before the money is received into their bank account

Instructions

⚠️ Instruction notifications are only sent through email, not SMS. If no instructions are added to the service, these notifications will not go out.

Type	When	Content
General pre-instructions	Immediately after the appointment is booked	Information that the patient has preparatory instructions to read Link to reading them in Adoreal
General post-instruction	Immediately after the appointment time is over	Information that the patient has post-instructions to read Link to reading them in Adoreal
Detailed instructions	Depending on the setup	Information that the clinic has sent them instructions to read. Link to reading them in Adoreal
Personalised instructions (added to the appointment)	Immediately after the appointment is booked	Information that the patient has personal instructions to read Link to reading them in Adoreal

Consent form

⚠️ Consent form notifications are only sent through email, not SMS. If no consent form is added to the service, these notifications will not go out.

Event	When	Content
Surgery or treatment is booked	Immediately aa surgery or treatment is booked	Information that the patient has a consent form to sign ahead of the appointment Link to Adoreal